Are you looking for the best places to find virtual call center jobs? Here are some of the best places that will help you to find virtual call center jobs.
Call center jobs are one of the best jobs that don’t need any specific degree. As long as you have communication skills and knowledge of technology, you can apply for call center jobs.
There are millions of companies available all around the world that are looking for a person that can help them work smoothly and can operate with their clients & audience. Because of this, there are lots of virtual call center jobs.
What is a Virtual Call Center?
Simply, a virtual call center is where agents take phone calls on behalf of the companies at home. You can take phone calls from your home regarding various issues.
There are lots of places available that will hire you as a virtual call center agent to take phone calls and answer queries. Companies hire virtual call center agents to save money in different ways and allow you to work from home.
What Do You Do as a Virtual Call Center Agent?
Now the biggest question that is raised is what you do as a virtual call center agent. When it comes to working as a virtual call center agent, one thing that knocks in our head is you have to take phone calls and answer queries. Yes, this is what exactly you need to do as a virtual call center agent.
However, the answer to this question varies by company. For example, if you’re working for a customer service company, then you have to take customer support phone calls.
For that reason, before applying for any virtual call center job, you need to look at what exactly you need to do for that company. Based on that, you need to choose virtual call center jobs. And you need to apply for those virtual call center jobs that you can do or within your skills.
What are the Requirements to Become a Virtual Call Center Agent?
As I mentioned earlier, you don’t need any specific academic qualifications to become a virtual call center agent. However, there are a few companies available that will ask for certain qualifications to apply for the job. These types of companies are very few. So, you don’t need to worry about that.
There are only two things that you just need to become a virtual call center agent such as:
- Great communication skills over the phone.
- Knowledge of technology to work efficiently.
If you have these two things, then you can become a virtual call center agent.
As there are lots of companies available that are hiring virtual call center agents, you need to use some of the best places that will help you to find virtual call center jobs that suit you. For that reason, here I have collected some of the best places that will help you to find virtual call center jobs.
So, let’s see which are the best places to find virtual call center jobs.
The Best Companies To Find Virtual Call Center Jobs
Here are some of the best companies that you can try for working as a virtual call center agent. Choose the best company that is suitable for you.
1. ACD Direct
ACD Direct is one of the best places that will help you to work as a virtual call center agent. It provides technically viable solutions to clients that need contact-based services for fundraising, live technical assistance, and many more. By becoming a virtual call center agent for this company, you have to take donation phone calls for lots of organizations.
After getting approval from this company, you can take phone calls from your home office. However, it will conduct a background check before giving you the final approval. Also, you need to pay a small amount of money of $45 for the background check.
Moreover, there are a few things that you need to work for this company such as:
- A computer.
- High-speed internet connection.
- Audiovisual equipment.
Lastly, your earnings depend on the project that you take on.
2. AMBS Call Center
AMBS Call Center is truly a place that every virtual call center agent looking for. It mainly focuses on answering services for its clients. It works 24/7 so that you can schedule your shift after becoming a virtual call center agent for this company.
AMBS Call Center agent’s primary responsibilities are:
- Processing calls with the aid of a script.
- Meeting Association of TeleServices International standards.
- Determining the appropriate information to relay to the customer.
- Monitoring the action queue.
However, you need to fulfill a few requirements to become a virtual call center agent such as:
- Exceptional attention to detail.
- Superior problem-solving skills.
- Commitment to maintaining a positive experience for the customer.
Currently, they are hiring call center agents in Tampa, Florida, Michigan, and Grand Rapids. You can earn between $13.25 to $16.25 per hour with bonuses. Also, they’re providing healthcare and retirement benefits as well.
If you want to work as a customer support representative or reservation sales representative, then you can use this platform. It is a car rental company that will allow you to work as a virtual agent. However, you have to work here on a full-time basis.
If you want to work here as a home customer support representative, then your work will be:
- Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications simultaneously.
- Utilize problem-solving skills to efficiently resolve customer requests.
- Locate and interpret complex information from several systems.
- Receive feedback from managers to improve call quality.
- Provide excellent customer service.
Here are a few qualifications that you must need such as:
- You need to have call center experience.
- Ability to complete virtual training for the first 3 weeks of employment, M-F, 9-5:30 pm CST.
- Ability to work a full-time schedule (40 hours/week), with start times between 9 am-10:30 am (Central Time Zone), including one weekend day and holidays.
- Accept a starting pay of $14.50/hour.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Therefore, use this platform to search for your favorite virtual call center jobs.
BlueZebra Appointment Setting is a leading professional appointment-setting company. As it is a virtual company that helps its clients and customers in an appointment setting, where each of its employees works from home.
However, you need to fulfill lots of their criteria to work for them. Here are a few things that you need:
- Minimum of 5+ years of recent, “hunter”, outbound, business-to-business cold calling, and appointment setting.
- Minimum of 7+ years serving the business-to-business marketplace.
- Demonstrated strong skills and confidence in navigating through all levels of an organization.
- Have knowledge of Customer Relationship Management (CRM) or Contact Management software, such as ACT, Goldmine, SalesForce.com, TeleMagic, SalesLogix, Siebel, or other CRM software. ACT is preferred.
- Flexibility and availability to a landline phone for a minimum of 3 or 6 hours per day from 8:00 a.m. – 5:00 p.m. EST for 5 days per week for 15 to 30 hours. Additional project hours in administration, recruiting, scriptwriting, training, and account management are available to supplement the cold calling and appointment setting, based on experience and results, for a maximum of 40 hours per week.
- Have a home office complete with a computer equipped with MS Word, MS Excel, printer, fax capabilities to receive only (free eFax.com services), and high-speed internet access. Internet Speed tests are required.
- Candidates must reside within the Continental United States.
- Provide references upon request.
When you first start with this platform, you will start at $15 per hour. After that, you’ll be able to earn up to $25 per hour with experience. Moreover, you’ll get a 10% to 14% increase in your hourly wage within 30-60 days. Also, after the first 200 hours of working, you’ll be eligible for a client renewal bonus.
Conduent delivers mission-critical services and solutions on behalf of fortune 100 companies and over 500 government-dependent companies. For that reason, you’ll never be out of the project by working in this company as a virtual call center agent.
As a virtual call center agent, you’ll be able to take regular customer support calls as well as tech support calls.
Moreover, it will allow you to take proper training before joining this company. During the training period, you’ll be able to earn around $12 per hour and after completing your training, you can earn up to $13 per hour.
6. Sutherland Global
Sutherland Global offers rapid response service to its clients to meet the needs of the demanding market. Also, it provides stellar customer support on behalf of its clients.
However, there are a few things that you need to work for Sutherland Global such as:
- Quiet & distraction-free place to work from home.
- You need to have a good PC that meets their requirements.
- A high-speed broadband account that meets theirs throughout tests.
There are lots of sector clients working with this company. For that reason, you’ll get the opportunity to work with various types of clients. By working with this company, you can earn as much as $12 per hour with increased experience.
7. Intuitive Solutions
Do you want to work for the giant food chain called “Pizza Hut”? If the answer is yes, then here you can work as a virtual call center agent that takes phone calls from customers, process orders, and deliver them to the right place.
You need to have great communication skills to apply for this job. Right now, it is hiring home agents to take Pizza Hut phone calls. As a home agent, you need to perform works like table reservations, taking delivery orders, etc. For that, you’ll get around $7.50 to $10.50 per hour. Also, you’ll get $0.55 per order as a bonus.
NexRep is a human-focused contact center. It focuses on creating exceptional experiences for its marketplace contractors. By working with this platform, you’ll be able to choose your own schedule and earn what you want.
To join this marketplace, you need to register first by filling up a registration form. As it is giving you the opportunity to work whenever you want, you’ll earn according to that. If you want to earn more money, then you need to work more. Currently, work-from-home agents earns around $15 per hour. It can be increased with your working potential.
9. Alaska Airlines
Do you want to work with an airline company? Here is one of the best airline companies where you can work as a virtual call center agent.
As a call center agent, you need to handle everything from urgent travel plan changes to mileage award travel. However, you have to take three weeks of full-time, in-office training. During training, you’ll need to cover transportation and accommodations (if needed) to the call center in the state where you reside. After the training, you can work from home, but you have to work at the call center one day a month.
To be hired, you need to send an application first. After that, they’ll review your application and invite you to attend an interview if they select you. They will test basic computer skills and assess your job aptitude. If you’re successful, you’ll get offers on the spot and be assigned to the class date to start training.
Teletech is one of the most reliable customer service companies in the US. It is providing home-based positions for call center agents. However, all of their positions are in season and you need to have previous experience to work in this company.
There are over 400 jobs listed on this platform. You can choose the best job that you’re looking for. Also, you need to have great communication skills & a home office setup to join this platform. Currently, you can earn around $8.50 per hour. It can be increased over time.
U-Haul is a reservation company. If you’re looking for virtual call center jobs, then it can be a great place. However, you need to check their job page regularly to grab jobs as the open positions fill up quickly. Moreover, all of their jobs are seasonal which are run from May to August each year.
To join this company, you need to take a four weeks training program. You can work here as an employee rather than an independent contractor. You can earn around $10 per hour with bonuses.
As the name suggests, it is a company that specializes in providing support for its clients. They create exceptional support experiences for consumers, small businesses, and major US brands. Currently, this company hires independent contractors to work for them.
While working for this company, you’ll get the opportunity to schedule your work. However, you need to go through a paid training program to get the final joining approval. You can earn around $10.25 per hour.
Here are a few employee perks:
- Medical, dental, and vision insurance are available
- Paid long-term and short-term disability insurance
- Paid life insurance
- Tuition reimbursement
- Employee Assistance Program
- Referral bonus program
- Paid holidays
- Fully stocked break room and game room
- Catered weekly lunch
13. Brighten Communications
Brighten Communications is a business-to-business telemarketing company specializing in the outsourcing of lead generation. The clients you will be making calls on behalf of represent professional organizations in industries such as finance, insurance, and high-tech.
While working for this company, you’ll be able to choose your own flexible schedule. You need to provide a computer with internet access and a pleasant voice. They’ll provide you with a client base, flexible hours, and a great hourly contract payment rate of $21 per hour.
Here are a few more requirements that you need to fulfill:
- You need to have a minimum of 1-year telemarketing or cold calling experience.
- You will need a good working phone line to take inbound calls from our dialer (no cell phones or Skype, but VoIP solutions like Vonage, RingCentral, etc., are okay).
- You will need a quiet working environment.
- You may work as few as 20 hours weekly on average or as many as 33.
14. Workers Nest
Workers Nest is another place where you can look for virtual call center jobs. They offer customer service, tech support, and sales jobs from the home office. Also, their client pool is vast which includes Fortune 150 companies.
For that reason, you’ll never run out of projects so that you can make more money. Right now, it offers both full-time and part-time job opportunities.
Moreover, all of their calls are inbound so you don’t need to do any cold calls. For the new employees, the average payment of this company is around $11 per hour. However, you can earn up to $22 per hour with previous experience and skills.
15. Exercise Coach
Exercise Coach is a great platform for those that have fitness coaching training. It is a fitness company that offers exercise instructions and health coaching services to people worldwide.
To work for this company, you need to have a proper fitness coaching training program. After having this training program, you’ll be able to join their team. Moreover, you need to have previous experience in the health or fitness department to get selected. You can earn up to $15 per hour with experience.
Here are some other companies to find virtual call center jobs:
22. Affiliated Computer Services
The Best Places To Find Virtual Call Center Jobs
Here are some of the best places to find virtual call center jobs. All of these places will help you to find the virtual call center jobs that you’re looking for. One of the best things about these places is you can choose the best virtual call center jobs pretty easily.
When it comes to finding a specific job, Indeed comes first on the list. It is one of the best job listing websites that will help you to find the best-suited virtual call center jobs easily.
Searching for a job is very easy. All you need to do is type the name of the job and click the search button. After that, you’ll be promoted to the job listing page. Moreover, there are a few filter options available that will allow you to filter your search to find the best-suited jobs.
Therefore, use Indeed to find virtual call center jobs from hundreds of companies.
SimplyHired is a job search engine that will help you to find virtual call center jobs. SimplyHired aggregates job listings from thousands of websites and job boards.
It works similarly to Indeed. All you need to do is type the name of your job and be promoted to the job listing page. Also, there are a few filters available that will allow you to filter your search for the best job. Also, you’ll be able to upload or create a resume to get hired by clients.
ZipRecruiter is another place that works similarly to Indeed and SimplyHired. From here, you’ll be able to find numerous jobs based on virtual call centers.
Simply type the name of your job title and get numerous job listings. There are over 50,000 jobs listed by this job title. Also, you can use various filters to find the best virtual call center jobs that you want.
CareerBuilder is an employment website that lists numerous jobs from all over the web. There are over 2,000 jobs listed for virtual call center agents.
You can easily find a job by typing the job title. Also, you can select the location from where you want jobs. To get notifications of jobs, you can create a job alert by typing your email.
Freelancer is the best place where you can look for clients that are hiring virtual call center agents. There are lots of clients available that list jobs on this platform with requirements. All you need to do is apply for those jobs.
You can join this platform for free, create a profile, select the skills of projects you are interested in, bid on projects, etc. If you start with a free account, then you can do 8 bids per month. You can buy their premium account to get more features.
LinkedIn is an American business & employment-oriented online service. It is mainly used for professional networking, including employers posting jobs and job seekers posting CVs.
It is one type of social media platform that is mainly created for professionals. You can post your CVs on this platform to be hired by employers or you can connect with employers to get a job.
Here are some other places to find virtual call center jobs:
How much can you make?
If you’re thinking about this question, then the answer is it depends on the company that you are going to work for. The majority of companies pay between $10 to $12 per hour. Other than that, there are more factors available that influence your earnings such as:
- Your location
- Previous experience
- Work hours
Depending on these things, your earnings will be made. If you have previous experience, then you can more money than a newbie virtual call center agent.
If you have great communication skills, knowledge of technology, and good English-speaking capability, then you need to jump into this job. It will allow you to make thousands of dollars per year.
Moreover, there are lots of companies available that will allow you to work as an independent contractor so that you can do all other jobs smoothly. So, don’t waste your talent. Instead of that use it for making some money.