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20 Best Email Support Jobs From Home ($15+/hr)

Are you looking for the best email support jobs from home? Yes? Here are some of the best email support jobs to do without leaving the comfort of your home.

In the era of the internet, physical letters don’t exist. Nowadays, people communicate with their friends and colleagues through emails. Also, businesses have become internet-friendly.

“If your business is not on the Internet, then your business will be out of business

Bill Gates’s quote is undoubtedly the adhering truth of our time. Nowadays, business owner’s launching their business on the internet.

According to Statista, 4.66 billion people use the internet. That means 59.5% world’s population uses the internet.

For that reason, businesses are giving support to their customers through email. Why? A large number of customers are on the internet.

Nowadays, there are a few legitimate sites available to get email support jobs from home. All you have to do is type a few emails each day and get paid.

What Are Email Support Jobs?

Before getting started, you need to know everything about email support jobs. When you solve queries of customers through email, that’s called email support jobs.

You have to answer the questions of people through email. For doing this, companies will pay you on an hourly basis. You can expect to earn over $15 per hour.

What Are The Requirements To Become an Email Support Agent?

Every job has some specific requirements. Email support jobs have some requirements. However, requirements vary between the companies.

Here are a few general requirements:

  • You need to have a computer or laptop.
  • You need to have a high-speed internet connection.
  • A good communication skills.
  • At least high-school graduate.
  • A good typing speed.
  • Ability to use digital software.

The Best Email Support Jobs From Home

When it comes to legitimacy, it’s hard to determine. For that reason, I’ve compiled a list of the best websites to get email support jobs from home.

So, let’s see which are the best websites to get email support jobs from home.

1. Live Sales Staff

When it comes to getting email support jobs from home, Live Sales Staff is one of the best platforms. It’s an online customer service staffing company. This company provides Live Staff to a website 24 hours a day to engage customers and answer questions.

The company provides high-quality North American Operators. For that reason, you have to be top on the line to work on this platform. However, the company trains its employees to be experts on the client’s products and services.

At the time of writing this article, Live Sales Staff offers three different solutions, such as the Customer Support Solution, the Online Booking Solution, and the Online Sales Solution. They only hire independent contractors from the USA.

Here are a few requirements:

  • You need to have a high-speed internet connection.
  • You need to have a PC or laptop.
  • Great communication skills.
  • Fluent in native English.
  • A good typing speed.

After the selection, you have to go through a three months training period. They’ll train you on software, processes, and the needs of the clients.

Specifically, they didn’t mention anything about your earnings. You can expect to earn $10 per hour while working for this company. Of course, your salary will depend on your skills, experience, and project.

2. Site5

Site5 is a web hosting service dedicated to web designers and developers. Besides web hosting, they also offer reseller hosting and fully managed VPS.

The company wants to give great support to its customers. For that reason, they’re looking for qualified customer support agents. You have to answer the queries of customers by email or phone calls.

To get this job opportunity, you have to be fluent in their services. Otherwise, you won’t be able to give support to their customers. Also, you need to have good communication skills.

In the beginning, you can expect to earn anywhere between $10 to $15 per hour. However, you have to commit 15 hours each week. If you want to take it as a full-time income, you can do that as well.

3. Buffer

Buffer is another platform to get email support jobs from home. Buffer on a mission to help innovative companies to grow their businesses. It was started in 2010 as a simple way to schedule posts on Twitter. Currently, it supports Facebook, Instagram, LinkedIn, Twitter, and other social media platforms. It’s serving more than 75,000 customers.

You can work here from a remote position. The best part of this platform is they hire talented people from all over the world. Currently, they have teammates in 15 countries, 11 time zones, and 42 cities.

Here are a few perks and benefits to work on this platform:

  • Competitive salary
  • Work remotely
  • 4-Day workweeks
  • Health insurance
  • Home office setup
  • 401 (k)
  • Profit share
  • Family leave

At the time of writing this article, they’re not hiring customer support agents. You can join their mailing list to get notifications on new job openings.

4. Uber

Uber is an American technology company founded by Travis Kalanick and Garett Camp. It provides services like ride-hailing, food delivery, package delivery, couriers, freight transportation, etc. Uber is popular for ride-sharing.

They want to ensure their customer’s satisfaction. For that reason, they often hire customer support agents. You have to work at least 40 hours each week on this platform. You have to join here as a customer support specialist. You have to apply for the position on their job portal.

5. Paperless Pipeline

Paperless Pipeline is a real estate transaction management software. It helps real estate businesses and agencies to go completely paperless. It allows its customers to connect to over 3,000 apps, including Google Sheet.

To handle their customers, they have a team of U.S.-based professionals who work together to provide top-notch service to clients across the United States and Canada. They often look for talented people to expand their support team. To join their support team, you need to have good communication skills.

6. GitHub

Github is a popular provider of internet hosting for software development and version control using it. Also, you can call it a social media platform for coders and developers. Talented software engineers, coders, and programmers collaborate on this platform. They share and exchange programming codes.

They’re always want to satisfy their customers. For that treason, they hire talented customer support agents. They are hiring talented agents from North America, Europe, and the Asia Pacific.

You need to have previous experience handling open-sourced programs. Why? You have to interact with tech clients. At the time of writing this article, they’re offering six job openings. Visit their job portal to know more.

7. LiveWorld

LiveWorld helps companies improve the customer and patient experience by sparkling dialogue and strengthening relationships across the digital landscape. They’re looking for driven, world-class professionals who will fit into their work-hard, play-hard company culture.

LiveWorld’s employees get generous benefits, including:

  • Attractive health insurance benefits 
  • Generous time-off and vacation
  • Flexible hours
  • 401(k) and stock options
  • Online colleague community

Currently, they’re looking for social media agents and social media managers. You must need to have good communication skills and typing speed. To get more information, visit their website.

8. outPLEX

outPLEX is one of the best platforms to get email support jobs from home. It provides brands with superior voice and digital messaging solutions. Currently, they’re providing three different solutions: digital messaging, voice services, and value-added services.

They’re always looking for talented people to add to their customer support team. outPLEX welcomes applications from the United States, Dominican Republic, and Columbia locations. Even they appreciate work-at-home agents. However, they only accept work-at-home agents from the United States.

9. Clara

Clara is a virtual employee that schedules your meetings. Any businessman, entrepreneur, and startup mind can add Clara to their email accounts. After that, Clara will take care of scheduling back-and-forth on your behalf. All you have to do is show up.

Clara believes in “Machine Intelligence. Human Support.” Clara’s machine intelligence is backed 24/7 by experienced executive assistants. For that reason, they hire human intelligence for their AI engine. You can join Clara’s email support team. The selection process will take a few minutes. Also, Clara wants you to stay active between 9 AM to 5 PM PST.

10. OkCupid

First of all, let me give you brief information on OkCupid. OkCupid is a dating site that helps people to find partners. OkCupid is free for everyone. It’ll take a few minutes to create a profile.

OkCupid also offers paid profile option that comes with many benefits. What are these benefits? The benefits are ad-free profile browsing, message filtering, and incognito browsing.

To support their customers, they often hire email support agents. As a customer support agent, all you have to do is answer the queries and solve the troubleshooting of customers.

At the time of writing this article, they’re not hiring customer support agents. You can look back later to their job portal.

11. Automattic

Automattic is a tech company that develops CMS and WordPress plugins. Have you heard about, Woocommerce, Jetpack, VaultPress, Akismet, Gravatar, and Tumblr? The Automattic team behind the creation.

They have a large number of clients all around the world. For that reason, they’re hiring customer support agents from all over the world. They call them happiness engineers.

Being a Happiness Engineer requires:

  • Mid to high proficiency with WordPress, HTML, and CSS.
  • Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
  • Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
  • Solid ability to identify and accurately document technical issues.
  • Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.

Who is an ideal candidate? An ideal candidate:

  • Has created three or more WordPress websites.
  • Has experience installing and configuring WordPress plugins and themes.
  • Is adept at troubleshooting technical issues.
  • Has experience creating bug reports.
  • Has experience providing technical support to customers via telephone, tickets, live chat, or forums.

You can expect to get a competitive salary. Along with a competitive salary, you’ll get more benefits.

12. iBotta

iBotta is one of the best cash back apps that help people to get cash back on everyday purchases. It’s a free shopping and payment app that gives users cash back on groceries, online shopping, and many more. Also, they’ve partnered with brands & retailers like Amazon, Walmart, Target, Kraft Heinz, and P&G.

According to their website, they’ve delivered more than $900 million in cash rewards. To handle their huge customers, they require customer support agents. For that reason, they often hire talented people to add to their customer support team.

Along with the highest hourly rate, they offer other benefits like:

  • Parental leave
  • Onsite gym
  • Health care coverage
  • 401(k) match
  • Culture club
  • Profit sharing
  • Flexible time-off
  • Dinner perk

Therefore, use this platform to work as a customer support agent.

13. TED

TED is a well-known platform for bringing inspirational success stories to us. TED now has over 20 million subscribers to its YouTube channel. TED was founded by Richard Saul Wurman along with Harry Marks in 1984.

They receive a million hits each day to their library, consisting of over 3,700 motivational speaks. To handle their huge customer, they often need customer support agents. Along with a competitive salary, you’ll get more benefits.

14. Capital Typing

Capital Typing is one of the best platforms to get email support jobs from home. They provide services like transcription, data entry, translation, business administration, and customer support.

Email response support is one of their services. For that reason, they hire talented customer support agents frequently. Currently, they’re not hiring customer support agents. You can take a look at their job posting page frequently.

Your earnings will depend on several factors like your skills and experience. If you have previous experience in customer support, you’re the right candidate.

15. Zapier

Zapier is a useful app for busy people. It moves information between your web apps automatically, so you can focus on your work. It’s available in 28 countries and supports more than 3,000 Android & iOS apps.

Because of its excellent work, numerous people using this platform. They require customer support agents to handle their clients.

How do they hire? They have a non-standard application process. They ask you to answer a few questions in an online form that directly addresses your qualifications for the role. Their hiring team will evaluate your application. Then you have to go through an interview process.

You’re the right candidate if:

  • You’re highly skilled in technical customer support.
  • You’re empathetic to users and can easily put yourself in their shoes.
  • You obsess over the details.
  • You love solving problems.
  • You’re persistent.
  • You love doing things efficiently.

Along with a high hourly rate, you’ll get more benefits.

  • Healthcare
  • Retirement plan with 4% company match
  • Profit sharing
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents of biological or adopted children
  • Unlimited vacation policy

Therefore, use this platform to work as a customer champion. Go to their job page to apply for the position.

16. Sutherland Global

Sutherland Global provides lots of services like analytics, consulting, research, digital finance, business process transformation, customer engagement transformation, digital transformation, and content moderation.

To work on these services, they require talented workers. For that reason, they often hire talented workers to work on these services.

How does their job application process work? The job application process is as follows.

  • Apply online
  • Complete the Assessments (if applicable)
  • Recruiter Interview
  • Hiring manager interview
  • Medical / Background check
  • Welcome to Sutherland

Sutherland employees get additional benefits. To fetch the position, you need to fulfill some criteria. The criteria are as follows.

  • You need to be aware of messaging platforms like Messenger, WebChat, Instagram DM.
  • You need to have at least a 40 WPM typing speed.
  • You need to have good communication skills.

You can expect to earn $13 per hour. Moreover, you have to undergo a fully paid training program. Also, you will get additional benefits like any other platform.

17. TeleTech (TTEC)

TeleTech provides the customer experience to the world’s most iconic brands. It now has over 58,000 employees that provide customer support. They speak and serve customers in 42 languages – digitally, on the phone, chat, text.

They’re hiring talented workers from Asia Pacific, Europe, Middle East, Africa, and America. You have to commit at least 20 hours each week. You can fetch around $13 per hour as support staff.

18. Indeed

Indeed is a job listing website that helps people to find their desired jobs. Most importantly, it’s free to use. All you have to do is type the job keyword. It’ll show you the available jobs in the support industry. You don’t have to find companies on your own to get email support jobs from home.

Also, you can narrow down the search using its filters. Recently, it included a job alert. You can create an alert for specific jobs. If there is any job opening, you’ll get a pop-up notification.

Related Article: 16 Best Job Listing Websites For Everyone

19. Flexjobs

Flexjobs is another job listing website. It works similarly to Indeed. The only difference between the two is Flexjobs is premium, while Indeed is free.

Why does Flexjobs premium? Flexjobs handpicked all the jobs listed on its website. It ensures legit jobs over fraud.

All you have to do is type the job title on the search box. It’ll show the job openings from all the companies. Like Indeed, you can narrow down the search by using its filters. If you’re looking for jobs frequently, you should use this platform.

20. Knack

Knack is a platform that helps people to make an entire software database without writing a single line of code. Because of its unique feature, it has become popular. Knack is trusted by thousands of customers, from Fortune 500s to the smallest small businesses.

To handle their huge customer, they always hire customer support agents. They’re looking for applicants who’re patient, empathetic and enjoy working with customers. Also, you need to have at least one year of experience in a customer support role for a web-based, technical product, and provided support through email.

To get more information, visit their career page.


As you can see, there are lots of companies available to get email support jobs from home. All you have to do is choose the best companies that are convenient for you.

If you’re looking for a part-time job, an email support job can be a good one. Most importantly, you can work from the comfort of your home.

Most of the companies are hiring part-time workers. If you don’t want to work full-time, you can opt for those companies.

Hopefully, this article helped you to know about the best email support jobs from home. If you find it helpful, share it with your friends.

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